FAQ

SHIPPING

What type of shipping options do you offer?

Domestic and International FREE shipping on your first purchase. Use code: FREESHIPPING

FREE Standard shipping is available to all 48 continental U.S. States and Canada for orders over $40. A variety of shipping options are available for U.S. customers only. For international customers, free shipping is available for orders over $50. 

How do I track my order?

Once your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. 

Additional Shipping Information

Standard

Allow about 5-7 business days for delivery. For delivery to Alaska or Hawaii, please allow 10-15 business days for delivery.  For delivery to US Territories and APO/FPO addresses, allow three weeks for delivery.

Three-Day

Allow 3-5 business days for delivery.This service is not available for: PO boxes, APO/FPO, outside of the US and US Territories.

RETURN POLICY

If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms. 

  1. Purchases made through Black Orquid are valid for exchange or refund within 7 days of the ship date. Your Invoice provides a postmark date that specifies the last day you have to return your merchandise by mail. If merchandise is not returned within 7 days, you will only receive store credit. 
  2. We refund any merchandise in resalable condition with all tags attached and  with a copy of your original invoice to the original payment method.
  3. You are responsible for return shipping costs.

    To make a return or for additional comments, questions, or concerns, please don't hesitate to contact us.

    Click here to contact customer service